XCM held a dominant position in its niche, but faced competition. Despite being one of the oldest products on the market with top Fortune 50 clients, its legacy user experience slowed growth. A major overhaul of the usability, interface, and visual design was needed, but the product was still popular with thousands of existing users who were familiar with its current layout.
The technology team was strong, but the design team struggled to keep pace with the company’s rapid growth. To maintain its edge, XCM needed to quickly expand its design team, modernize its legacy experience, establish a visual style guide and design system, and establish a process for informed product design decisions by all stakeholders.
Getting an organization to shift focus onto design is hard. Especially when every change we made on the product – structure or flows – had ripple effects on the entire codebase.
XCM found themselves at just such a crossroad. Recognizing the need to both prioritize design within their organization and to improve the customer experience for the thousands of finance and taxation professionals who use their suite of applications, XCM brought on UX Design Labs to help define a path forward.
We were tasked with auditing and re-engineering existing applications. XCM needed a UX co-design team who could take ownership and whom they could rely on to ensure current and future applications were usable and consistent with the rest of their enterprise offerings.
They were also expanding on their product offerings, necessitating a few new product initiatives and also designing a scalable design system that could be extended by the development teams